Refund Policy

Refund Policy

At Murats Tailoring and Dry Cleaning, we are dedicated to providing high-quality leather clothing cleaning and repair services that rejuvenate your garments. We strive to ensure every item is restored to its best condition. Please review our Refund Policy below, which outlines the process for refunds, rework, or exchanges in accordance with U.S. consumer protection laws. We value your satisfaction and are committed to resolving any issues that may arise with our services.

1. Customer Satisfaction Guarantee

• We guarantee the quality of our leather cleaning and repair services. If you are not satisfied with the results of our service, please reach out to us within 7 days from the date you receive your item.
• If the service does not meet your expectations, we will work with you to either re-clean, re-repair, or provide a partial refund depending on the situation.
• We want to ensure that your leather items receive the care and attention they deserve. If the service falls short in any way, we will address it promptly and professionally.

2. Refund Eligibility

• Refunds will be considered if the leather cleaning or repair service does not meet the agreed-upon specifications or if there are noticeable defects in craftsmanship or quality.
• If you notice any issues with the cleaning or repair service upon receiving your item, please contact us within 7 days to initiate the refund process.
• Refunds will be processed after a thorough review of the issue and may require evidence of the problem, such as photos or a description of the defect.

3. Rework or Exchange

• If you are dissatisfied with the service but prefer not to receive a refund, we offer the option of rework or exchange of the leather clothing for additional cleaning or repairs at no extra cost, provided the request is made within 7 days of service completion.
• We will schedule a time for rework or re-cleaning at your convenience. The rework will be performed to meet the original agreed-upon specifications.

4. Non-Refundable Situations

• Refunds will not be issued if the issue arises from damage caused after the cleaning or repair service has been completed, such as improper care or neglect by the customer.
• Refunds will not be granted if the service was completed according to the agreed-upon specifications and the customer is dissatisfied with the result for reasons unrelated to the service quality or craftsmanship.
• Once the cleaning or repair service has been completed and the customer has accepted the work, refunds may not be available unless there are exceptional circumstances that justify it.

5. How to Request a Refund

• If you wish to request a refund, rework, or exchange, please contact us using one of the following methods:
• Email: kelvinhendrix@muratstailorclean.com
• Phone: (315) 781-1143
• Address: 481 Hamilton St, Geneva, NY, 14456-3058
• Upon receipt of your request, we will respond within 3 business days to resolve the issue, either by providing rework, a refund, or other suitable solutions.

At Murats Tailoring and Dry Cleaning, we understand the importance of maintaining the longevity and quality of your leather garments. We strive for the highest standards of craftsmanship, and our Refund Policy is designed to ensure that you are fully satisfied with our services. If you have any questions or concerns, please do not hesitate to reach out to us.